Call Centre Workforce Management
Due in Q4 of 2010, u-wfm is a cloud based workforce management system, built by resource planners, for resource planners.
Our goal is to make contact centre workforce management software affordable to businesses of all sizes.
To join our mailing list and for an advance notice of the release of u-wfm please fill in the form below or call +44 (0)870 80 30 885.
The benefits and features of u-wfm are:
- No upfront cost, Low monthly subscription based on the amount of agents scheduled.
- Quick set up through importable excel sheets and intuitive design.
- Forecasting and rotation enabled scheduling including workforce optimisation.
- Low Risk, 100% cloud based for unlimited capacity, no installation or maintenance costs.
- Fully importable and exportable from Excel to work the way you want to.
- Access for agents and administrators anywhere, worldwide.
- What If? Scenario planning.
The team at u-wfm are from a resource planning background and have designed the system to appeal directly to resource planning professionals. We aim to cut out the over complicated and mostly useless features of enterprise class systems to produce easy to use forecasting and scheduling software.
As u-wfm is 100% cloud based, the cost of implementing workforce management software is reduced to zero, and the cost of upgrading to the latest version is also free.
For more information please see our Articles page.
