Key Benefits of Deploying U-WFM in your Contact Centre

U-WFM is an intuitive, easy to use cloud based Workforce Management system. Accurate forecasting and powerful, optimised, multi skilled schedules come as standard along with Real Time Adherence and statistical analysis.

Lower costs

Improved scheduling equals efficient scheduling, lowering the overall cost of running your contact centre.

Improve Performance

Give your Service Level a boost by scheduling the right people, at the right time, with the right skills.

Acurate Forecasting

Base forecasts on auto captured historical trends direct from your ACD. Forecasts can be edited and scaled to make them as accurate as possible.

Optimised Scheduling

With agent rules and skills, schedule your agents to be in the best place possible to achieve the best Service Level for your customers.

Competitive Pricing

Clear pricing, with no purchase or upgrade costs makes us hard to beat.

Managed Service

Have your forecasting and scheduling completed by experienced professionals

Why use Workforce Management from U-WFM?

The U-WFM software platform has been designed and built by a team of Workforce Management professionals that have worked in contact centres across many industry sectors. This collective experience has resulted in software that concentrates on the fundamentals of Workforce Management; accurate forecasting, optimised scheduling and effective Real Time Management.

We offer free help and advice about Workforce Management and Resource Planning practices to our customers by phone and email, on a wide range of software and non software specific queries.

Our intuitive interface makes the platform perfect for end users utilising workforce management software for the first time and will also be familiar to seasoned professionals. The system is cloud based and runs entirely through a web browser. This low impact set up makes the platform perfect for companies seeking a quick turnaround in staff performance and costs.

Price and Packages

Scalable monthly pricing and no hidden costs

  • Agent License

    £ 8 per agent per month
    • Includes
    • Forecasting
    • Scheduling
    • Adherence
    • Reporting
    • Integration
    • Agent Portal

Our Clients

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