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The Next Generation of Cloud Workforce Management for your Contact Centre

Powerful, easy-to-use and affordable - realise the benefits of 100% WFM in the cloud

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U-WFM delivers a complete suite of Workforce Management cloud solutions.  Accurate forecasting and powerful, optimised, multi skilled schedules come as standard to support contact centres to deliver optimal customer experience whilst best supporting their frontline employees.

 

Lower Cost

Improved scheduling equals efficient scheduling, lowering the overall cost of running your contact centre.

 

Improve Performance

Give your Service Level a boost by scheduling the right people, at the right time, with the right skills.

 

Accurate Forecasting

Base forecasts on auto captured historical trends direct from your contact centre platform. Forecasts can be edited and scaled to make them as accurate as possible.

Optimised Scheduling

With agent rules and skills, schedule your agents to be in the best place possible to achieve the best Service Level for your customers.

Competitive Pricing

Clear pricing, with no purchase or upgrade costs makes us hard to beat.

Managed Service

Have your forecasting and scheduling run by experienced professionals - us!

100% Cloud Based

Why Cloud WFM?

1

LOW TCO - £

You'll realise fast ROI from U-WFM cloud as a service.  U-WFM is easy to budget for as it removes the hidden costs of costly hardware acquisition and run costs, resulting in a significantly lower total cost of ownership (TCO) than an outright capital purchase of equivalent solutions.

3

SECURE  

Running on one of the biggest cloud infrastructures means your data and your customer’s data is secure.  Delivering enterprise-grade security with a 99.5% guaranteed uptime our cloud platform also meets a broad set of international and industry specific compliance standards, including, GDPR, ISO 27001 & UK G-Cloud etc.

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2

LATEST TECH

With the U-WFM cloud you'll have peace of mind that everything is up-to date - the latest software, upgrades, patches etc.  You'll benefit from "always-on" cloud infrastructure to best run your contact centre and optimally serve your customers.

4

FAST

Get up and running fast.  No waiting to agree long implementation plans.  You'll be a U-WFM expert before you know it!  You won't be alone though but fully supported through online training and comprehensive resources and we're only a phone call away.

Expolink
Castle Water
GPC
Boden
WatchGuard
Direct Group
Atos
Harvey Nichols