London, 17th October 2019: U-WFM is delighted to announce Duka has selected its Workforce Management in the Cloud for its contact centre in Hinnerup, Denmark.
Duka is an innovative Danish company with ambitions to make a big difference to society. Duka’s goal is to make computers and the internet accessible to everyone regardless of age, thereby increasing communication with family and friends and providing access to information and services that are otherwise out of reach.
Designed as an easy-to-use, cloud-based platform, U-WFM will support Duka’s fast-growing operations with the proven benefits of automated forecasting and scheduling for its entire contact centre workforce.
Mikkel Degn, Head of customer service at Duka says, “U-WFM’s solution is a great fit with our agile and innovative approach. Our personalised IT support is being really well received, and our contact centre needs a workforce management solution that is not only cutting edge but can accommodate our business growth. U-WFM’s comprehensive, yet flexible workforce management functionality, speed of implementation and future-proofed cloud technology, will help us to deliver the market-leading service levels that our customers have come to expect.”
U-WFM’s CEO Matthew Hughes says, “There is a lot of synergy between U-WFM and Duka and we look forward to a long and mutually beneficial partnership. It’s great to have the opportunity to work with Duka to maintain their market dominance and look forward to supporting Mikkel and the team during this exciting time in their development.”
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