Join our COO, Tim Wharfe for a Webinar on Schedule Accuracy
Tuesday 4th June 2019 2PM BST
How accurate are your schedules?
The best practice answer to this question is that you set a threshold for what you consider acceptable for under or over staffing, then divide the number of acceptable intervals by the total intervals within a period.
But, what if there was a better way? A 100% mathematical way that doesn’t use made up thresholds, regardless of which WFM vendor you use. One that gives you a score on your schedule efficiency regardless of how under or overstaffed you are.
Want to find out more? Click below to join us for our free webinar...
At this Webinar
What's in it for you ?
- Demonstrate how to calculate schedule efficiency regardless of which WFM software you use
- A bespoke tool to take away and use in your own environment
- Advice and guidance from Tim and other WFM experts on ways to improve schedule efficiency
About the Presenter
Tim Wharfe has been involved with call and contact centres for over 20 years. Specialising early in Workforce Management, Tim has worked for some of the biggest contact centres in the UK including Aviva and Ventura.
We look forward to welcoming you on the 4th June!