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"Simplicity is the ultimate sophistication" -  But can it be applied to Workforce Management?

Matt Hughes 21-Nov-2018 13:35:40
Matt Hughes


An Insightful Event courtesy of the UK Contact Centre Forum (UKCCF)


Leonardo da Vinci is often referred to as a genius and reputed to have wisely stated that, “Simplicity is the ultimate sophistication.”  And yet 500 years later, with a wealth of technological advancements and experience, the modern-day telephony sector is still more complex than users would like. You don’t have to take my word for it...


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Topics: U-WFM Blog, Contact Center, WFM, Workforce Management, Contact Centre, Cloud WFM, Cloud Workforce Management, WFO, Workforce Optimisation