Personal LinkedIn Banner

See U-WFM at iNet's Contact Centre Executive Briefing

Matt Hughes 08-Feb-2019 15:17:50
0

 

Come and meet us and see U-WFM in action at iNet's upcoming Contact Centre Optimisation Executive briefing.  This 1/2 day event takes place on 27th February at Vintners Place in London. 

RESERVE YOUR FREE PLACE

 

Tim Wharfe

At this interactive event, Workforce Management will be discussed in detail including the opportunity to see the U-WFM solution and ask questions.

What's in it for your Organisation ?

  • Understand the emerging trends related to contact centre resource planning 
  • Hear from contact centre resource planning experts and have the opportunity to ask questions
  • Share ideas and experiences and learn about best practices from the experts as well as fellow attendees
  • Networking opportunities with your peers
  • Take back ideas and practices that you can put in place to improve your organisations resource planning processes

 Click here for more information and to reserve your free place:

RESERVE YOUR FREE PLACE

 

We look forward to meeting you! 

 

iNet & U-WFM - A Winning Strategic Partnership for Contact Centres

Matt Hughes 09-Jan-2019 06:57:21
0

 

U-WFM is pleased to announce a strategic partnership with leading telecoms network provider and one of the pioneers of cloud-hosted call centre solutions, iNet.

iNet & U-WFM Partner

iNet’s CEO, Michael Pavlou commented, “The partnership with U-WFM represents a step forward for iNet and our clients. With embedded Workforce Management driven by source call centre data, our clients enjoy a turnkey cloud contact centre solution.  Effective across all communication channels, customers have peace of mind that Service Levels are boosted by scheduling the rights agents, at the right time, with the right skills.”

 

With customer contact centres now under real pressure to rationalise costs and pursue a digital transformation agenda, the iNet/U-WFM partnership brings a complete, elegant, per-user solution that scales on-demand.   

 

The Future is OPEX. 

“The capital expenditure, installation, setup and management of traditional infrastructure based WFM tools with their associated complexity often outweighs the efficiency, value and purpose of utilisation,” remarked Matthew Hughes, CEO of U-WFM. “One of the benefits our partnership with iNet brings is the synergy in our understanding of the cloud operating expense model, its reduced complexity leading to increased effectiveness and where the customer service sector is heading,” said Matthew.

 

Click here to read full press release...

 

See U-WFM in action at iNet’s upcoming event, “Effective Resource Planning for Strategic Contact Centre Optimisation.” Workforce Management will be discussed in detail, including the keynote presentation, “The Impact of Ineffective Resource Planning Decisions on Contact Centre Efficiency.”  This Executive Briefing session will take place at the end of February at Vintners Place in London, click here for more information and to reserve your free place.

RESERVE YOUR FREE PLACE