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Helping your workforce stay healthy - and you stay sane

Matt Hughes 20-Mar-2020 14:22:36
Matt Hughes

A time to reflect, connect, project and deflect

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Reflect

In these increasingly uncertain times, I’m sure you have taken time to consider how recent developments will impact you, your family and business. Especially since many of you will now be working remotely or from your home. This changes the dynamics of both your personal and professional life.

At U-WFM, we are always looking for new ways to support each of you. You may have already devised your own shift rotas and divided your personnel into groups to help stop the spread of infection but consider how you will proceed from here should this need for isolation continue. Wouldn’t having an efficient workforce management system make more sense than ever now with employees forced to work under such challenging circumstances? Keeping control and a clear overview is essential to your success.

Connect 

You can connect with us for support and brainstorm specifics around your business. Either contact me directly or one of my team so that we may help each other whilst we get used to moving through these times of uncertainty. There is no pressure or obligation. Just an open door.

I would love to hear your thoughts and any challenges you are facing. Perhaps you’d like to be part of a group contact/brainstorming and support call or take part in a co-working session – we could accommodate this.

Project

I have spoken to some of you individually and would like to extend my help. If you are open to the idea of a group activity, such as a round robin email or a google drive doc so that everyone can get involved, we can then pinpoint the main challenges and support each other. Otherwise, it can be kept at an individual level. Again, please let me have feedback on whether this is something that would support and help you.

Deflect

In the meantime:

  • Let us know of 2 adjustments you made to ensure your business or call centre continues to run smoothly that you could you share with others in the same position
  • What could sabotage your business or call centre in the coming weeks?

Please let me know your thoughts on the above.

I’m looking forward to hearing from you soon.

Contact the team at U-WFM

 

 

Topics: U-WFM Blog, WFM, Workforce Management, Contact Centre, workforce management systems