U-WFM collaborates with trusted in-country specialist companies to ensure our customers have access to complementary market-leading cloud solutions as well as benefitting from local support and expertise.
Our partner network supports us to extend our reach so contact centres globally can benefit from our affordable, accessible cloud workforce management, regardless of size. Our technology and reseller partners allow us to cater to the local needs of our customers, allowing them to deliver optimal customer experience whilst supporting their contact centre workforce.
iNet is a leading telecoms network provider and one of the pioneers of cloud-hosted call centre solutions in the UK. iNet provides integrated cloud-based multi-channel contact centre solutions across all channels and devices. iNet's unique end-to-end solution puts you in complete control whilst reducing costs, increasing customer satisfaction and improving business agility.
Twilio Flex is a cloud-based contact center platform that's infinitely flexible and instantly deployable. Flex delivers what you need to run a contact center out-of-the-box, allowing centers to deploy and customize discrete components to match exact business needs without deciding between build or buy.
Key IVR’s Agent Assisted Payments platform is helping contact centres reduce their costs of PCI Data Security Standard (PCI-DSS) compliance. Key IVR understands that processing card payments can be challenging and provides PCI compliant solutions that de-scope sensitive cardholder data from the business as well as the contact centre.
Established in 1972 in East Hartford, Connecticut, Coordinated Systems, Inc. has consistently evolved its solutions and has thrived on building high quality long term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and quality assurance solution for enterprise contact centers.