No, we charge a single price for full access to the system and all of it’s features. Some ACD vendors charge for supplying a report that is compatible with Real Time Adherence, however this is not and will never be a charged by us. Unlike our competitors, on-site training is included as standard and at no additional cost. Any expenses are agreed in advance and simply re-charged to you.
It doesn’t! Updates to the system are automatic and free.
The total agent count per month in arrears. This can scale up or down each month so you only pay for what you use. U-Source’s unique Managed Service (hypertext click-through) for WFM is offered as an optional overlay to our U-WFM solution or as an agnostic overlay to other platforms. Pricing for this bespoke value-added service is determined following a preliminary fact-finding discussion which is itself provided free of charge and without committing you to anything.
We can supply a Return On Investment document, estimating the cost savings of utilising U-WFM over Excel based scheduling or by replacing your current WFM vendor. U-WFM is an OPEX item, not a CAPEX item which makes it easier to justify.