Are there any hidden costs?

No, we charge a single price for full access to the system and all of it’s features. Some ACD vendors charge for supplying a report that is compatible with Real Time Adherence, however this is not and will never be a charged by us. Unlike our competitors, on-site training is included as standard and at no additional cost.  Any expenses are agreed in advance and simply re-charged to you.

What does it cost to upgrade?

It doesn’t! Updates to the system are automatic and free.

What do I pay for?

The total agent count per month in arrears. This can scale up or down each month so you only pay for what you use. U-Source’s unique Managed Service (hypertext click-through) for WFM is offered as an optional overlay to our U-WFM solution or as an agnostic overlay to other platforms.  Pricing for this bespoke value-added service is determined following a preliminary fact-finding discussion which is itself provided free of charge and without committing you to anything.

How can I justify the cost?

We can supply a Return On Investment document, estimating the cost savings of utilising U-WFM over Excel based scheduling or by replacing your current WFM vendor.  U-WFM is an OPEX item, not a CAPEX item which makes it easier to justify.